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a. providing information
b. providing specialist resources
c. establishing business contacts and linkages
d. providing expert opinion
e. doing diagnostic work
f. developing and managing organizational changes
g. training and developing management and staff
h. counselling and coaching
i. action proposals
j. developing systems and methods
k. planning
I. Independent private firm
II. internal consulting
III. Advisors
IV. Management development of internal manager
I. the purposes (objectives, results) to be achieved
II. the expertise to be provided by the consultant
III. the nature and sequence of tasks to be undertaken by the consultant
IV. the client’s participation in the assignment
V. the resources required
VI. the timetable
VII. the price to be paid
VIII. other conditions as appropriate
I. Under a retainer contract, the client purchases in advance a certain amount of the consultant’s time.
II. The nature and purpose of the work to be done are defined in general terms only and will be specified at the beginning of each period covered by the contract. Collaboration extends over a longer period of time, using a cost-effective format.
III. For example, the client may use the consultant’s services for two days during the first week of every month to review jointly the general situation of the business, the problems and opportunities that have developed and the key decisions that will have to be taken.
IV. Or the agreement may define a more or less regular task for the consultant (e.g. assisting management in preparing board meetings) without specifying in advance the time to be spent.
V. Two types of Retainer Arrangements:
1. Generalist retainer
a. under which the consultant follows global results and trends of the client’s business, looking for opportunities for improvement in various areas and feeding the client with new information and ideas.
2. Specialist retainer
a. providing the client with a permanent flow of technical information and suggestions in an area where the consulting firm is particularly competent and advanced (e.g. computer systems, quality management, international financial operations, identification of new markets)



a. Generalists
b. Specialists
c. Industry giants
d. Consulting academics
e. Glocal
a. Consulting in different areas of management and business
I. Consulting in company transformation
1. What is organizational transformation?
2. Preparing for transformation
3. Strategies and processes of transformation
4. Company turnarounds
5. Downsizing
6. Business process re-engineering
7. Outsourcing and insourcing
8. Joint ventures for transformation
9. Mergers and acquisitions
10. Networking arrangements
11. Transforming organizational structures
12. Ownership restructuring
13. Privatization
14. Pitfalls and errors to avoid in transformation
I. Nature and scope of consulting in corporate strategy and
II. general management
III. Corporate strategy
IV. Processes, systems and structures
V. Corporate culture and management style
VI. Corporate governance
Consulting in financial management
I. Creating value
II. The basic tools
III. Working capital and liquidity management
IV. Capital structure and the financial markets
V. Mergers and acquisitions
VI. Finance and operations: capital investment analysis
VII. Accounting systems and budgetary control
VIII. Financial management under inflation
IX. Cross-border operations and the use of external financial markets
Consulting in marketing and distribution management
I. The marketing strategy level
II. Marketing operations
Consulting in commercial enterprises
I. International marketing
II. Physical distribution
III. Public relations
IV. The human aspects of operations
Consulting in human resource management
I. The changing nature of the personnel function
II. Policies, practices and the human resource audit
III. Human resource planning
IV. Recruitment and selection
V. Motivation and remuneration
VI. Human resource development
VII. Labour–management relations
VIII. New areas and issues
Consulting on productivity and performance improvement
I. Shifts in productivity concepts, factors and conditions
II. Productivity and performance measurement
III. Approaches and strategies to improve productivity
IV. Designing and implementing productivity and performance
V. improvement programmes
VI. Tools and techniques for productivity improvement
Consulting in operations management
I. Developing an operations strategy
II. The product perspective
III. The process perspective
Consulting on the social role and responsibility of business
I. The social dimension of business
II. Current concepts and trends
III. Consulting services
IV. A strategic approach to corporate responsibility
V. Consulting in specific functions and areas of business
VI. Future perspectives
Consulting in small-business management and development
I. Characteristics of small enterprises
II. The role and profile of the consultant
III. Consulting assignments in the life-cycle of an enterprise
IV. Areas of special concern
V. An enabling environment
VI. Innovations in small-business consulting
Consulting for the informal sector
I. What is different about micro-enterprises?
II. Management problems of informal-sector entrepreneurs
III. The special skills of micro-enterprise consultants
IV. Outreach to micro-enterprises in the informal sector
Consulting for the public sector
I. The evolving role of government
II. Understanding the public sector environment
III. Working with public sector clients throughout the
IV. consulting cycle
V. The service providers
VI. Some current challenges
